Loss Mitigation Departments and Their So Called "Acceptable" Time Frames.

Well, once again I found myself on the losing side of a battle about the "acceptable" time frame for file progression at Countrywide again today.  I made my weekly call to check the status of my files only to be told that,  "NO UPDATES HAD BEEN MADE."  Like that was a big surprise - ha!  So I asked the question I ask just about every time I call.  "What can I do about that?"  Well, one of the files has been switched from one negotiator to another (for an undisclosed reason) and now the "Countrywide Clock" has been reset.  This rule in my opinion is total b***s***!  I am now required to give the new negotiator her 30 business days before I may to report her to the "Countrywide Police" in an effort to get someone, anyone to look at the file.  My other file, thankfully, hasn't been switched from one absent minded negotiator to another, but instead remains in short sale limbo.  Strangely, they have already done an interior appraisal on this property, so stupid me thought that we might get have this one on some sort of fast track, WRONG!  The good news is that in only 2 more business days this one goes into "escalation, " whatever that means.  I think that they just tell me that to make me feel like I accomplished something with my phone call.  Has anyone else had any luck getting thinks moved along at the beloved Countrywide?  If so, do tell!

Jennifer