The Three P's ... Patience ... Persistence ... Perseverance

The three P's ... are soooooo necessary to makes things work in this business - Patience ... Persistence ... Perseverance.


The Patience is necessary ALL the time from EVERYONE involved. We Need heaps of patience to deal with the idiot lenders who have less business sense than the little girl down the street who sells lemonade in a dixie cup for a quarter a glass. We need stockpiles of it when trying to navigate through the extremely flawed processes and proceedures that the banks set up. I cannot even begin to enumerate the number of times I spent over 45 minutes on hold and being transferred from one department to another to another to another ... only to get the voicemail of the RIGHT person who by-the-way now has a voicemail box so full that they cannot record any more messages at this time. Will the RIGHT person even get to know that I tried to reach them??? Sadly not for a while.  We need patience when dealing with the clients who are noteable worried about their situation and demand answers instead of doing their part to better their own situation. Three in the afternoon on a Sunday is not when lenders are available for discussion ... and neither am I lately because I need to remember that I have a family of my own to take care of. A whole lotta patience is needed to keep us going and to go right back to the headaches the very next day.

Persistence ... unlike almost every homeowner or investor who tries to strike a deal with their lender on their own ... we do not give up. You have no idea how many times I have been told ... "You cannot do that" Really??? You think so??? Well ... watch and learn what really CAN be done. Thinking outside of the box has been a way of life and gotten me into loads of trouble in the past - but in this industry - it is NECESSARY to get things done the way they need to be done. And part of thinking outside of the box is not taking "NO" for an answer when I know I am right. And I know I am right when I say that in order to fix this severely broken housing market and the economy as a whole ... housing MUST be made affordable again. Persistence means sidestepping servicers who dare to say "No" and going straight to the investors that hold the mortgage notes. Persistence means doing legal homework and threatening legal departments whith costly lawsuits. Persistence means taking issues to the top levels of the lenders and contacting governing agencies and filing complaints. Persistence means demanding the same from those on the other side that we expect of ourselves and pushing through until that is accomplished. Persistence means re-structuring deals sometimes to keep everyone on the same path towards a solution. Persistence means not giving up well after others have thrown in the towel.

Perseverance ... Staying the course ... no matter what ... knowing that we will get the solution - that the job will be done. It means never giving up hope and waking up the next day and dealing with all the headaches all over again. It means encouraging all team members to keep moving forward and letting myself be encouraged and reminded why I do this to begin with then I am ready to give up. It means trying to keep clients as happy or at as much ease as possible and deal with the doubt that is so carelessly tossed in our direction. It means staying calm and keeping the goal in mind when dealing with people who are unreasonable and have no idea what they are talking about or how to solve the problem themselves.

The Three P's ... where would a lot of people be right now without them.


Maureen